Politik for privatlivets fred

Politik for privatlivets fred

Stripcam4you is an adult entertainment site, which offers live cam performances and other related adult services.

When you use these services, you will share some personal information with us. Because we want you to enjoy our services in a peaceful and trustworthy way, please be assured that we are fully dedicated to the protection of your personal information.

Because your privacy is so important to us, we provide you with this Privacy Policy, explaining how we collect, use and share your personal information, so that you can make informed choices about the use of your data.

Læs denne fortrolighedspolitik grundigt. Vi har forsøgt at skrive det på en let og læselig måde, fri for lange kedelige domme og juridiske vilkår. Du kan kontakte os, hvis du har spørgsmål om vores privatlivspraksis eller om, hvad vi gør med dine personlige oplysninger. Vi vil med glæde hjælpe dig!

Who decides "HOW" and "WHY" your personal data is processed?

The company, which decides how and why your personal data is processed, and which is called "Data Controller" is:

Duodecad IT Services Luxembourg S.à rl, et privat aktieselskab med hjemsted i Luxembourg, med registreret adresse på 44, Avenue John F. Kennedy, L-1855, Luxembourg, Storhertugdømmet Luxembourg, registreret i Luxembourgs handels- og selskabsregister under nummer v171.358.

What personal data do we process?

We collect, use, share, transfer, and store different types of your personal data as a result of your visit of and/or use of our services on our site.

The personal data we collect includes the following categories of data:

Personal data you give to us

  • When you create a customer account on our site

    When you create an account on our site, we require important details about you:
    • an email address;
    • a username;
    • a password.
    In order to give yourself more visibility and presence on our site, you can complete "My Profile" in your account settings. By doing so, you are free to give to us some additional information, such as:
    • a nickname;
    • your gender;
    • your age;
    • your location;
    • your sexual preferences;
    • your interests and hobbies;
    • your personality traits/character.
  • When you contact our Billing & Customer Support

    We collect all information you choose to share with our Billing & Customer Support, like:
    • your personal e-mail;
    • the services, the Model or customer username associated with your request;
    • your comments or opinions about a Model;
    • your conversations with the Support Team.
    More generally, when you communicate with us in any other way, we will collect whatever information you provide us with.
  • When you purchase credits

    When you purchase credits in order to participate on our site, depending on the payment method you choose, we may collect and process your identification information (first name, last name, country, ZIP code) and payment information.

Personal Information we get when you use our services

We collect certain information about you when you are using our services and navigate on our site.

Concretely, this means that, when you visit our site or use our services, even if you have not created an account or logged in, we collect certain information about you.

  • Usage information

    We collect information about your activity on our site and about how you interact with the features of our site. Basically, we know:

    • your activity history on our site and the special features you used on the site, for example, if you voted in awards, sent a feedback after private chat, rated and/or put a Model in your list of favorites, made a Video/Voice Call to the Model, subscribed to Model’s MyStory, etc.;
    • tiden du har brugt i privat chat, hvem modellerne er, og hvilke modelkategorier du har set (f.eks. asiatiske piger, latinske kvinder eller sort hår);
    We also collect information about your communications with the Models, such as:
    • the username of the Model;
    • the time and date of your communications;
    • kommunikationstypen (f.eks. en besked på væggen, privat chat, osv.).
  • Content information

    Til teknisk formål lagrer vi på vores systemindhold, alt det du opretter og/eller poster og/eller transmitterer på/via vores side (for eksempel billeder) og information om det indhold, du opretter eller leverer.

    We also collect, any information you communicate to and/or share with Models on the site, such as the messages you send in private chat or during live shows.

    If you turn on your microphone in private chat, we may retain your audio feed for a limited period of 6 months in order to protect our rights or defend ourselves against any claims. Any such data retained shall be held in our secured records with restricted access. Please note that in case you turn on your camera in private chat, we never record or keep in any way your camera feed. We also do not allow our Models to record or capture your personal camera or audio feeds during private shows. Such action is prohibited on our site.

    If you use the Video/Voice Call feature on our site, we do not record or process your communication data with the Model. Your communication is private.

    We collect any other communication data such as telephone conversations, chat logs, text messages, faxes and letters you send to us.

  • Log data and device information

    We automatically collect log data and information from or about your computer, phone, or other device you use to access our services or navigate on our site. This includes:

    • your IP address;
    • the date and time you logged into your account;
    • pages viewed;
    • types of features you use;
    • the hardware, software or internet browser you use;
    • information about your computer’s operating system, like application version;
    • your language settings;
    • your camera settings;
    • identifiers associated with cookies or other technologies that may uniquely identify your device or browser.
    If you are using a mobile device, we might also collect:
    • data that identifies your mobile device;
    • device-specific settings and characteristics;
    • location details;
    • app crashes and other system activity.
  • Information collected by cookies and other technologies

    Like many websites and applications, we use cookies and other technologies (such as web beacons, web storage, and unique advertising identifiers) to collect information about your activity, browser, and device.

    most web browsers are set to accept cookies by default. if you prefer, you can usually remove or reject browser cookies through the settings on your browser or device. keep in mind, though, that blocking cookies may negatively affect your use of the services on our site. to learn more about how we use cookies and your choices, please check out our cookies policy.

Personal data we receive from third parties

  • We collect information that users of the site, such as Guests, Members or Models provide about you in the course of the chat conversation or communication with our Billing and Support Team.
  • The personal information we collect may also come from third parties, such as partners and service providers, to the site. These third parties assist us in maintaining data accuracy and providing and enhancing the services. We are also dealing with partner ad networks, which help us to promote our site. For example, we might receive information about your experiences and interactions from our partner ad networks.
  • We are also managing an ad network and promotional tools ourselves and may receive information about your experiences and interactions with our ads and promotional tools published/used on third party or affiliated sites.

Personlige data, vi indsamler fra offentligt tilgængelige kilder

Vi indsamler kun offentligt tilgængelige oplysninger om dig, når det er nødvendigt for at forhindre svindel og ulovlige aktiviteter på vores websted (for eksempel når vi har mistanke om, at du bruger et falskt eller stjålet kreditkort, eller hvis vi er vidne til tilfælde af misbrug af børn eller pædofil opførsel, osv.).

Disse data kan omfatte offentligt tilgængelige oplysninger, som du har delt på sociale medier som Facebook, din blog og/eller websted og alle andre offentlige data tilgængelige på internettet.

Disse oplysninger er altid tilknyttet eller kombineret med de data, vi indsamler via vores side for at afslutte vores efterforskning, inden rapportering om svindel og ulovlige aktiviteter til myndighederne. Vi bruger aldrig offentligt tilgængelige data til andet formål.

Special category of data

  • Stripcam4you er en underholdningsside for voksne, og på grund af vores websted og dets formål kan vi have data om dig, som muligvis kan afspejle dine seksuelle interesser.

    If, after creating an account, you freely indicate certain sexual preferences in order to give yourself more visibility and presence on our site, you are providing us with details about your sexual interests.

    When you use our site, for example when you visit the pages of the Models or when you watch live cam shows, we process and store information related to your activity (e.g. the category of Models you watched or the page you visited) in order to provide you with the services you requested for and enhance your experience on the site. If you agreed to receive promotional emails from us, we will also send you special offers and news about our features based on your interests on our site.

    Due to the explicit meaning of each category name, as well as the types of Models you request services from (e.g. Asian girls, White Ladies, Latin Women, etc…), it is possible that the chosen categories indicate your online sexual preference to us.

    We understand that this may not explicitly reflect the reality of your life outside of the site. Your online preferences may only be a role that you choose to play in a virtual environment. However, in order to provide you with the highest level of data protection, we categorize such type of data under the sensitive data category, which is highly protected and handled with the utmost care.

  • What are your choices regarding the collection and use of your sensitive data?

    Because your online sexual preferences and other data relating to your sexual interests are essential aspects of privacy, we are maintaining very high IT security standards. We are periodically proceeding with controls and assessments of our security measures, in order to guarantee a trustworthy environment.

    We will always ask you to agree to the use of your sensitive data.

    Please be aware that you can change your opinion regarding the processing of the aforementioned sensitive data in your consent settings at any time.

    However, please note that refusing to provide or revoking your consent to have this data collected and used means that you will not be able to log into your account and use the services, as we will not be able to provide you with the services without processing such information.

    In case you freely indicated your sexual preferences in your account settings, and you just want to delete this data, you can easily remove it from your profile in your account. This will not affect your use of the site.

Why do we process your personal data?

We use the information we collect for the following purposes:

Open your Member account and provide you with the services

Primarily, we use the personal data you give us when you create your account to open and administer your online account, to allow you to do a number of activities and to use features of our site. In addition, we use the information to allow you to purchase credits and benefit from paying and non-paying services.

Your account is also a way to exercise control over your personal data. In your account, you can manage your purchases, take advantage of special offers, and manage your account settings. You are in control of what you use to complete your profile, and can choose the information you wish to share with us.

We process this information given our legitimate interest in providing you the services you requested and creating your account.

If you fail to provide minimum details about you, the consequence will be that we will not be able to create an account and allow you to use our services.

Improve and promote our services

  • We use your personal data for analytical and statistical purposes. We place great emphasis on the improvement of our services and on the enhancement of your experience as a Member or Guest.

    In order to better understand what your needs are and how we can improve our services, we compile the information you gave to us or that we collected about you when visiting pages on our site or while using our services, to detect general trends regarding the preferences/habits of our users. This helps us to generate statistical reports, for example, general statistics reports on our customers’ activity based on the categories of Models viewed, the countries, or the purchases.

    we are also using hotjar in order to better understand our users’ needs and to optimize this service and experience. hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's ip address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). hotjar stores this information in a pseudonymized user profile. neither hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. for further details, please see hotjar’s privacy policy by clicking on this link.

    you can opt-out to the creation of a user profile, hotjar’s storing of data about your usage of our site and hotjar’s use of tracking cookies by following this opt-out link.

  • We also use your personal data for testing purposes, troubleshooting and improving the functionality and quality of our online entertainment services. Our main goal is to optimize our site and services to your needs, which makes them easier and more enjoyable to use.
  • Vi deler begrænsede oplysninger om dig til modellerne, der er registreret på vores side, så de kan levere en service tilpasset dig. Se venligst punkt "Hvem deler vi dine data med?" for at vide mere.
  • We use limited information to tailor our services for you. For example, when you visit and login on our site, we use your IP address to determine the country where you are from, and display our webpages in your language, so if you visit or login on our site from the United States, our site will automatically display content in English.
  • Vi har tilknyttede programmer, så webmasters eller andre tredjeparter kan hjælpe os med at markedsføre vores websteder, for eksempel ved at skabe reproduktion af vores velkendte websteder. Disse sider kan kun omfatte visse kategorier af modeller.
    Vi deler nogle begrænsede oplysninger om dig med de webmasters eller andre tredjeparter, der deltager i vores programmer, for at hjælpe dem med at opsætte, vedligeholde og optimere deres marketingkampagner eller salgsfremmende aktiviteter. Dette giver dem også mulighed for at spore deres indkomst. Se venligst punkt "Hvem deler vi dine data med?" for at vide mere.
  • Finally, please be aware that any information that you made public on our site, such as comments on the public wall of Models, may appear on search engines results, together with your username.

We process this information given our legitimate interest in developing and improving our site and our users’ experience, as well as to promote our services and our sites.

Customer relationship management and communication with you

  • We provide Customer and Billing Support service 24 hours a day, 7 days a week. Sharing your personal details with our Customer and Billing Support Team allows us to respond to any question you might have about our services.

    All your communications with our Customer and Billing Support and all information you provide in the course of such communications, including any review or opinion about the services of a Model, are stored and reviewed so that we may respond to your request. We can also ensure this way full compliance of all users of our site with our terms and conditions.

    Some of the recorded communications with you are used for training purposes of our employees within the Customer and Billing Support, so that we can ensure customer service excellence.

    Finally, be aware that, when receiving a request or claim of a customer, our Customer and Billing Support Team can access all information you give to us and all usage information we collected about you. We want to make sure that our Customer and Billing Support has all information needed to appropriately and immediately respond to your request.

    Please note that the Customer and Billing Support may also communicate with you through emails or any other means, if appropriate.

  • Please note that we may also communicate with you through emails or any other means, if appropriate, in order to inform you of certain changes regarding our site or of certain events, for example, when you successfully register on our site.
  • We process this information given our legitimate interest in improving our users’ experience and delivering appropriate customer services to you.


  • Depending on the payment method you choose, we use your identification data and payment information to process transactions.
  • The use of your personal information is necessary to perform the contract that you have with us. If you purchase credits, we will use your information to execute the payment and provide you with the services.

Ensure a safe and trustworthy environment

  • Because we want to create and ensure a safe environment where you can peacefully enjoy our services, we use your personal data to detect and prevent fraud and other illegal activities on our site.
  • We also use your data to detect potential breaches to the rules of our site. The rules of the site are explained in our terms and conditions.
  • Finally, we use your personal information for security purposes and risk assessment, such as to authenticate you on our site and verify your identity.

We process this information given our legitimate interest in ensuring compliance with the rules of our site, fraud detection and prevention, as well as, information, system, network and cyber security.

Sending of customized marketing emails

This will allow you to be informed of new services/features or special offers.

If you accepted to receive marketing emails, we will use:

  • de oplysninger du har givet os,
  • de oplysninger, vi får om dig, når vi navigerer på vores websted og bruger vores tjenester.
  • Based on this information, we will send you marketing emails tailored to your tastes or to certain of your characteristics (such as your country, the time you spend on the site, the amount of credit purchased).

Afsendelse af marketing-e-mails er baseret på dit samtykke. Vær dog opmærksom på, at du meget let kan tilbagekalde et sådant samtykke når som helst i dine "Samtykkeindstillinger". At tilbagekalde samtykke betyder, at du muligvis går glip af oplysninger om nye tjenester og særlige tilbud.

Hvis du sagde ja at modtage marketing-e-mails, kan vi muligvis pseudonymisere din e-mail-adresse og bruge den til at generere statistiske resultater. Sådanne statistikker er i form af aggregerede data og ikke personlige oplysninger f.eks. antal brugere pr. land, der modtager markedsføringskommunikation.

Personligt indhold

We are using a software, which is learning about your behavior on our site (for example, when you are navigating on our site, viewing livestreams, looking at Models’ profiles or adding favorites to your lists) and able to predict the types of Models who could be of interest for you.

Thus, the webpage will adapt to your needs and you will quickly find content related to your preferences.

Whether you created an account or not, the software will display, at your next login or visit, a webpage based on your preferences from previous activity.

We rely on your consent to create a customized experience for you.

You may withdraw your consent at any time by opting-out in your Consent Settings or via email in case you are not a Member yet. Revoking your consent to content personalization may negatively affect your experience.

Comply with any legal requirements and enforce our legal rights

We may rely on a legal obligation to process your personal data. For example, we retain your transaction information to maintain legally required accounting records.

We may also use your information to respond to requests of competent authorities or given our legitimate interest to establish, exercise or defend legal claims. We also use your data, if necessary, to investigate issues with the bank processing your payment or with a debt collector, in case of unpaid transactions, chargebacks or refunds.

We may combine your information with information lawfully obtained from other third party sources and use it for the above purposes.

How do we protect and how long do we retain your personal data?

Vi implementerer alvorlige sikkerhedsforanstaltninger, herunder tekniske og organisatoriske sikkerhedsforanstaltninger, for at yde maksimal beskyttelse af dine personlige oplysninger mod uautoriseret adgang, ændring, videregivelse eller sletning. Dine data er beskyttet af vores yderst sofistikerede sikkerhedssystemer.

We actively implement data loss prevention systems against leakage, theft and data breach in order to ensure that our site and the entire IT infrastructure related to it are updated against the latest network security vulnerabilities. We periodically test our IT systems and do sophisticated penetration tests. Our site incorporates the most advanced security technologies available in order to ensure maximum safety of its users and the safekeeping of their related information.

We will retain your personal data for as long as we consider it necessary to:

  • Gør det muligt for dig at bruge vores tjenester, og for os, at levere vores tjenester til dig, herunder vedligeholdelse af din kundekonto.;
  • Comply with our legal obligations. For example, we may keep some of your information for tax, legal reporting and auditing obligations. Please note that, according to Luxembourg legislation, financial related information shall be kept for a period of ten years.
  • Conduct our business and for our legitimate business interests, such as establishing, exercising or defending legal claims, chargeback prevention, fraud detection and prevention, hindering any other illegal activity on our site, and enhancing safety. For example, if we close or suspend your account for fraud or illegal activities, we may retain certain information about you to prevent you from opening a new account in the future. Such information shall also be kept available in case of ongoing judicial proceedings/and or investigations. As part of our fraud detection and prevention process, we also blacklist all former usernames for a certain time. Therefore, a former username cannot be used for a new registration.
  • Protect our site and your personal information from accidental or malicious loss and destruction. Residual copies of your personal information may not be removed from our backup systems for a very limited time (usually 30 days).

Some copies of your information (e.g., log records) may also remain in our database, but are disassociated from personal identifiers.

Hvis du har et spørgsmål om en bestemt opbevaringsperiode for bestemte kategorier af personlige data, vi behandler om dig, bedes du kontakte os via de kontaktoplysninger, der er angivet her: "Sådan kontakter du os"

With whom do we share your data?

We share certain of your personal data with the following parties:

With the Models

Your contract with us secures your ability to benefit from and purchase services relating to adult entertainment from Models.

  • Regarding your profile information, by default, the only data element visible to the Model is your username.

    However, you may choose to share with a Model other information about you that you added to "My Profile" in your account settings, like your gender, age, location, interests, etc…; you may also connect your camera in private chat in order to visually communicate with the Model or just turn on your microphone. The Model is not allowed to record the visuals you provide.

    In any case, please keep in mind that you can manage the visibility of the information you added in "My Profile" by selecting the appropriate option in your privacy settings and therefore decide who can see the information you put on your profile.

    In case you decide to share additional content with the Models, such as pictures, please note that you are fully responsible of such sharing of information and that we cannot be held responsible of any disclosure you freely made.

  • What else do we show about you to the Models?
    • As the Models are appearing on several sites at the same time (all our sites and affiliated sites), we show them from which site you are visiting from;
    • We show them a special icon, if you subscribed to their fan club;
    • We show them a special icon, if you added them in your favorites;
    • Vi viser dem et specielt ikon, hvis du er et almindeligt medlem på et websted og allerede har købt et vist antal kreditter, så de ved, at du fortjener ekstra opmærksomhed og en god service. Vær opmærksom på, at du kan deaktivere denne funktion ved at kontakte os til den e-mail-adresse eller adresse, der er angivet her "Sådan kontakter du os".

With other users of the site and with the public

  • When you chat with a Model in a free chat, other users of our site can see your username and the messages you write. In addition, other users can see in a free chat if you become a King of the Room and the number of credits you spent on surprises for said purpose.
  • Hvis du tilføjede oplysninger om dig selv på "Min profil", kan du vælge at videregive sådanne oplysninger til andre brugere. Men du kan kun vælge imellem at dele oplysningerne med "ingen" eller til modeller, som du er i privat chat, i dine privatlivsindstillinger. Som angivet skal du huske på, at du kan styre synligheden af ​​de oplysninger, du tilføjede til "Min profil" i dine privatlivsindstillinger og dermed selv bestemme, hvem der kan se de oplysninger, du tilføjer til din profil.
  • Derudover, hvis du skriver kommentarer på en models væg, vil andre brugere se dine kommentarer. Dine kommentarer og brugernavn kan også være synlige på resultaterne af en søgemaskine som f.eks. Google. Derfor, hvis du ikke ønsker, at andre brugere eller offentligheden generelt skal se dine kommentarer, skal du ikke skrive kommentarer på en models væg.

When you initiate a private chat with a Model, apart from the Model, only limited staff within our organization can access on a "need to know" basis the communications and/or images (in case you turn on your webcam) you share. Be assured that other Guests or Members of Stripcam4you will not access any information about you from the moment you enter into a private chat.

Entities of our company’s group

We share your personal information with the following companies of our group based in Luxembourg, Hungary, and the US, as they are helping us to deliver the services to you:

  • Jasmin IP S.à rl., 44, John F. Kennedy Avenue, L-1855, Luxembourg, Storhertugdømmet Luxemborg;;
  • Docler IP S.à r.l., 44, Avenue John F. Kennedy, L-1855, Luxembourg, Grand Duchy of Luxembourg;
  • Docler SSC Kft, Expo tér 5-7, H-1101, Budapest, Hungary;
  • Docler Media LLC, 8000 Beverly Blvd, Los Angeles, CA 90048, USA;
  • Escalion S.à r.l., 44, Avenue John F. Kennedy, L-1855, Luxembourg, Grand Duchy of Luxembourg.

Webmasters participating to our affiliate programs

  • We have affiliate programs through which webmasters and other third parties can help us to promote our sites, for example, by creating reproduction of our well-known sites. Those sites can include only certain categories of Models.

    Vær opmærksom på, at ved at registrere dig på et af vores tilknyttede websteder, vil du også blive betragtet som registreret på vores originale sider, herunder og andre. Du kan derfor logge ind på disse forskellige sider med de samme loginoplysninger.

    Vær opmærksom på, at uanset om du registrerede dig direkte på et af vores websteder eller på et af vores tilknyttede websteder, forbliver vi kontrolleren af ​​dine personlige data. For eksempel, når du opretter en konto eller køber kreditter, går de personlige oplysninger, du angiver til disse formål direkte til os. Webmasteren kan ikke se eller få adgang til dine personlige data og er kun en teknisk operatør og forretningspartner, der hjælper os med at promovere vores aktivitet. Under ingen omstændigheder er du en klient/kunde hos en webmaster.

    We only share some limited information with them that however cannot lead to your direct identification. This minimum information helps them to setup, maintain and optimize their marketing campaigns or promotional activities. This also allows them to track their income. This information consists in your registration date, the site where you come from, register or purchase credits, your country, your username, the packages of credits bought (in case the webmaster was eligible for a commission) and certain device information (your operating system, your browser type and the type of device (e.g. tablet, mobile, desktop)).

    Please be aware that we will never share with them any information leading to your direct identification, for example, your real name, your address, your email address, your payment details or your IP address.

Service providers

We use carefully selected and trusted third parties, who act as service providers to our site.

We ensure that they are bound by contractually binding obligations to process information we share with them in accordance with our instructions, this Privacy Policy and all applicable data protection laws.

As we constantly work on the development and enhancement of the technology to support our site, our third party service providers we are using may regularly change. Such entities mainly belong to the following areas: (a) business intelligence and analytics; (b) customer care; (c) marketing and sales; (d) fraud prevention.

Payment providers and financial institutions

When you purchase credits, depending on the payment method you choose, your payment may be processed by a third party bank or payment processor and you may share with this party certain details, as well as payment information for the purpose of completing a transaction.

You may receive transactional emails from this party confirming the order, including dispatch, possible refunds, and follow-up invitations to leave feedback for this party.

If you share information with third parties directly, this Privacy Policy does not govern the processing of your personal information by these third parties.

Hvis du vælger betalingsmetoden "Kredit/betalingskort", håndteres din transaktion af Escalion S.à r.l., som er en del af vores selskabskoncern med beliggenhed i Luxembourg. Angående dine oplysninger kan du finde dets privatlivspolitik her.

When a chargeback is requested by you or by the holder of the credit card used to make the transaction, we have, in certain cases, to share some information about you and your use of the services with the processing bank.

We may furthermore share information with relevant financial institutions, if we consider it strictly necessary for fraud detection and prevention purposes.

Law enforcement agencies or governmental authorities

To the extent permitted by applicable laws, we may also share information with law enforcement agencies or authorities, if such disclosure is reasonably necessary to (a) comply with our legal obligations, (b) respond to information requests for fraud investigations and alleged illegal activities, (c) enforce and administer our terms and conditions, and/or (d) protect our rights or defend ourselves against any claims.

Business transfers

Bemærk også, at dine oplysninger kan overføres til en anden part af vores koncerner efter en intern omorganisering eller til en anden tredjepart, i tilfælde af salg, omorganisering, omstrukturering, fusion og/eller erhvervelse eller anden afhændelse på koncern eller virksomhedsniveau, der resulterer i, at en del (mere end 50%) eller hele vores forretning (eller relaterede aktiver) enten direkte eller indirekte overføres eller falder under kontrol af en tredjeparts erhverver, forudsat at sidstnævnte og/eller det andet koncernselskab i tilfælde af intern omorganisering, som opererer inden for samme eller lignende branche som vores og forpligter sig til at overholde denne fortrolighedspolitik.

How do we transfer your personal data outside of the European Economic Area?

as we are a luxembourg based company, we comply with the eu data protection regulation commonly called "gdpr" (if you want to learn more you can check: eu regulation 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing directive 95/46/ec), which provides a high level of protection of your personal data.

In the course of the operation and exploitation of the site and the provision of the services, your personal information may be transferred outside of the European Economic Area ("EEA") to our affiliated companies or to third parties data processors located in the US and other countries outside of where you live, for the purposes specified in this Privacy Policy.

if we transfer your personal data outside of the eea, we endeavor to ensure that your rights and freedoms in respect of the processing of your personal data are adequately and appropriately protected. for this purpose, we utilize the standard contractual clauses approved by the european commission that you can find here.

What are your rights regarding your personal data?

Vi gjorde vores bedste for at forklare, hvad dine rettigheder er, og hvordan du kan udøve dem. Hvis du på trods af vores nedenstående forklaringer stadig er usikker på de handlinger, du kan tage eller betingelserne for udøvelse af dine rettigheder, er du meget velkommen til at kontakte vores supportteam. De vil give dig al den hjælp, du har brug for, når du udøver dine rettigheder.
Du kan også kontakte os når som helst inden du udøver nogen af ​​dine rettigheder, og vi vil svare på din anmodning så hurtigt som muligt.

Please note that we created a specific interface called "Privacy Rights" in your account settings in order for you to be able to easily exercise certain of your rights.

Our Support Team will provide you with information on actions taken within one month of the day of receipt of your request. Only in exceptional circumstances, when we face complex and a high number of requests, we may extend this period of response up to two further months.

Please note that rights may be exercised free of charge. However, unfounded or excessive requests, in particular because of their repetitive character, will lead to the payment of a fee.

Please also understand that, because your privacy is so important for us, our Support Team may need to duly verify your identity and ask you to provide additional information before executing your request.

Data access and data portability

You have the right to access the personal information that we hold about you by requesting a copy of your personal data free of charge through the "Data Download" section in your account settings.

Upon verification of your identity, your request will be sent to our Support Team.

If we consider that your request is manifestly unfounded or excessive (for example, because you requested a copy of your data numerous times in a short period of time), we may refuse to act or charge a reasonable fee taking into account the administrative costs for providing you the information.

in certain cases, you may also be entitled to request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible). for this purpose, you can send an email to

Rectification of inaccurate or incomplete data

You have the right to request that we correct any inaccuracies in your personal data.

Til dette formål kan du sende en mail til

Data retention and erasure

Hvis du ikke længere ønsker, at vi skal bruge dine oplysninger, kan du bede om, at vi sletter dine personlige oplysninger og lukker din konto. > Anmodning om annullering af konto eller lukning vil blive betragtet som en anmodning om sletning af dine personlige data. I sådanne tilfælde skal du vælge "Glem mine data" i afsnittet "Privatlivets rettigheder" i dine kontoindstillinger.

Your request will be sent to our Support Team who will contact you to learn more about your request. However, if you face any difficulties, please contact us at any time.

Please note that if you request the erasure of your personal information, we will retain your personal data for as long as we consider it necessary to:

  • Comply with our legal obligations. For example, we may keep some of your information for tax, legal reporting and auditing obligations. Please note that according to Luxembourg legislation financial related information shall be kept for a period of ten years.
  • Conduct our business and for our legitimate business interests, such as establishing, exercising or defending legal claims, chargeback prevention, fraud detection and prevention, hindering any other illegal activity on our site, and enhancing safety. For example, if we close or suspend your account for fraud or illegal activities, we may retain certain information about you to prevent you from opening a new account in the future. Such information shall also be kept available in case of ongoing judicial proceedings/and or investigations. As part of our fraud detection and prevention process, we also blacklist all former usernames for a certain time. Therefore, a former username cannot be used for a new registration.
  • Protect our site and your personal information from accidental or malicious loss and destruction. Residual copies of your personal information may not be removed from our backup systems for a very limited time (usually 30 days).

Some copies of your information (e.g., log records) may also remain in our database, but are disassociated from personal identifiers.

Right to object

  • Vi behandler dine data af forskellige årsager som forklaret under "Hvorfor behandler vi dine personlige data?". Anvendelig lov kan give dig ret til at kræve, at vi ikke behandler dine personlige oplysninger til bestemte formål, hvor sådan behandling er baseret på legitim interesse. Hvis du gør indsigelse mod sådan behandling vil vi stoppe med at behandle dine personlige data til disse formål.

    In specific situations, we may have to refuse the execution of your request. This would be the case where we have legitimate grounds to continue such processing or if we have to establish, exercise or defend legal claims.

    Please keep in mind that objecting to the use of your data might disable the use of your account.

  • Please note that you may, at any time, ask us to stop sending you marketing emails by opting-out in your account settings.

Right to restriction of processing

You have the right to request that we hold your personal data in "limbo", while other challenges are resolved.

Basically, you can ask us to put on hold the use of your data in 4 cases:

  • If you contest the fact that the personal data we hold about you is accurate: in this case, the processing operations in relation to this data will be put on hold for the period during which this is verified.
  • You have objected to a processing activity based on legitimate interest(s): in this case, you can require the processing operation to be put on hold while we verify the grounds for processing.
  • You consider that the processing is unlawful but you object to erasure and request restriction, instead.
  • We have no further need for the data but you require it to establish, exercise, or defend legal claims.

På trods af din anmodning kan vi stadig fortsætte behandlingen af dine personlige data, hvis vi er nødt til at etablere, udøve eller forsvare juridiske krav. Vi vil give dig besked, før du løfter en begrænsning.

Ret til at indgive en klage til en tilsynsmyndighed

Hvis du overvejer, at vores behandling af dine personoplysninger krænker GDPR eller andre gældende nationale love, har du ret til at indgive en klage til en tilsynsmyndighed (især i den medlemsstat, hvor du bor, arbejdsplads eller et påstået krænkelse af GDPR).

Ændringer i vores privatlivspolitik

Vi kan lejlighedsvist ændre denne fortrolighedspolitik for at afspejle ændringer i vores tjenester og den måde, vi håndterer dine personlige oplysninger eller ændringer i de gældende love.

Hvis vi foretager ændringer, som vi betragter som vigtige, vil vi give dig besked ved at placere en meddelelse på det relevante websted og / eller kontakte dig ved hjælp af andre metoder såsom e-mail.

I det omfang, det er tilladt i henhold til gældende lov, vil sådanne ændringer være gældende fra det tidspunkt, de offentliggøres på vores websted, medmindre vi angiver en dato for ikrafttrædelse. Din fortsatte brug af vores websted fra den dag af vil være underlagt den nye fortrolighedspolitik.

Information for California Residents

If you are a California resident, you have the following special rights under the California Consumer Privacy Act (“CCPA”) in addition to any other rights outlined in this Privacy Policy.

Please note that we do not “sell” your personal data, as that term is defined in CCPA.

Your Right to “Know” and to Request Deletion

You have the right to know the categories and specific pieces of personal data we have collected about you. You have the right to know the categories of sources from which the personal data has been collected, the business or commercial purpose for collecting or selling personal data, and the categories of third parties with whom we share personal data.

You also have the right to request deletion of personal data we’ve collected or maintain. Please note this right is subject to certain exceptions, including without limitation our retaining information as necessary to protect against malicious, deceptive, fraudulent, or illegal activity, to comply with our legal obligations, and for other internal purposes.

To exercise these rights contact us as provided in section “How to Contact Us? below. You can also exercise your right to deletion by selecting “Forget my Data” in the “Privacy Settings” section of your account settings. Please note that any requested disclosures in connection with a request to know will only apply to the 12-month period preceding the request, and you are entitled to request disclosure twice in any 12-month period. You may also download your data as provided on our website, or exercise your right to delete by deleting your account as provided in your account settings.

Personal Information Disclosed

You also have the right to know what categories of personal data we’ve disclosed for a business purpose, and the third parties to whom that information was disclosed. In the past 12 months, we’ve disclosed for a business purpose the following categories of information to the following parties: Usage/device information (including, without limitation, your IP address, as the case may be) to our business intelligence and analytics service providers (e.g., Hotjar, Google Analytics); Payment/transaction data to our customer/payment service providers; Contact information, device/usage information (including, without limitation, your IP address and the website you are coming from, as the case may), information relating to the purchase made (excluding any data relating to your mean of payment, such as credit card information) and information as regards your interactions with the emails we sent to our marketing and sales partners (e.g. Emarsys, marketing partners promoting our site); and identification information, contact information, device and usage information, payment information (as the case may be) to our antifraud service providers and auditing service providers.

Your Right to Non-Discrimination

You have the right not to receive discriminatory treatment for the exercise of the privacy rights conferred by CCPA, including but not limited to by denying you services, charging different prices or rates, or providing you with a different level or quality of services. Please note, however, that the exercise of some of your rights (e.g., to delete your data) may render it impossible for us to continue to deliver services to you.

Your Right to Use an Authorized Agent

You have the right to designate an authorized agent to make a request under the CCPA on your behalf. To designate an authorized agent, please contact us as provided in section “How to Contact Us?” below. In order to verify you have authorized an agent we may require a signed, written authorization from you.

Do Not Track

Some browsers have a “do not track” feature that lets you tell websites you do not want to have your online activities tracked. Because these features are not yet uniform, we do not presently respond to “do not track” signals. We will however treat any “do not sell” or similar signals as opt-out requests under CCPA.

Hvordan kontaktes vi?

if you have any comments or questions about this privacy policy or generally about our privacy practices, please send an email to or via mail to the address indicated below, and we will get quickly back to you. we are always glad to talk about our privacy practices.

Duodecad IT Services Luxembourg S.à r.l.
44, Avenue John F. Kennedy
L-1855, Luxembourg
Storhertugdømmet Luxembourg

Vi er også glade for at informere dig om, at vi har en databeskyttelsesansvarlig medarbejder dedikeret til at sikre dit privatliv. Du kan kontakte vores databeskyttelsesansvarlige medarbejder direkte via e-mail på: eller brev til følgende adresse:

Opmærksomhed fra DPO
Duodecad IT Services Luxembourg S.à r.l.
44, Avenue John F. Kennedy
L-1855, Luxembourg
Storhertugdømmet Luxembourg